General
Questions
1. What is your Sample Program?
Do not rely on printed photos for product selection. Actual samples
are the most reliable benchmark for selections. Please submit
an inquiry to our Contact
Us page for more information on samples, availability,
and prices.
2. Are corner designs available for
StoneArt’s Listellos? What is the cost?
Corners are available for most StoneArt Listellos. Please submit
an inquiry to our Contact
Us page for more information on sizes, availability,
and prices.
3. Can I have a square deco formated
on a diagonal?
Many StoneArt designs are easily formatted from horizontal to diagonal,
however, there are some designs that will not work on the diagonal.
Please contact a StoneArt representative for confirmation.
Stone Questions
1. May I supply the Stone, Porcelain
or Glass for engraving of my order?
Yes, you may provide materials of your own selection to StoneArt
for processing.
2. Will the depth of the
cut always be the same?
The engraving process is done by hand and due to differences in
density from one stone to the next, the depth of the cut may vary.
3. Will the stone look
exactly like the product photos or samples?
The finished product will match the dimensions and design as illustrated
or sampled but will be subject to the variation in natural stone
that makes each piece uniquely attractive. When precise shading
is critical to your project, please send materials of your own selection
for processing.
4. Should the Stone be
Sealed?
Properly sealed natural stone will resist stains and be more easily
maintained. Consult a local supplier of sealers for the appropriate
materials and always test a small area first for the desired result.
5. Why do some of the
marble tiles have what appear to be little cracks in the etched
area?
Marble is frequently characterized by small naturally occurring
fissures that will not necessarily compromise the structural integrity
of the piece.
The engraving may also expose small voids, particularly in natural
materials.
6. What is the exact size
of the 4x4, 6x6, etc...My contractor needs to lay out the installation?
Sizes are nominal. (ie. 4x4 = 3 13/16" X 3 13/16") Call
for exact dimensions.
7. Can StoneArt’s
staining processes be applied to my provided material?
For quality assurance, Old Masters, Santa Fe Stone, Tuscan Gallery
and Pompeii Stone are produced only on StoneArt travertine.
Custom
1. Can you make custom designs &
sizes?
Custom designs and sizes are available. Creating new designs, custom
fitting fireplace surrounds, arched doorways & other tailored decorations
are services provided by StoneArt. Consult with our staff to explore
the possibilities.
2. Is there a charge to
alter an existing design?
A fee based upon the time required to produce the alteration will
apply.
Production & Shipping
1. What is the usual production time
for an order?
Most orders will be produced in 7 to 10 working days from date of
order confirmation to date of ship. Availability of materials and
quantities involved may affect production time.
2. Is there a minimum
quantity per order?
StoneArt will give the same close attention to your order of a single
piece as to an order of a thousand.
3. How are orders shipped?
Most orders ship via U.P.S. Large orders are shipped via FedEX Freight.
4. If my order is urgent,
can it be RUSHED?
Yes, please refer to our TERMS OF SALE for Rush Orders.
5. If I’m sending
material to StoneArt for processing, what is the best way?
Small quantities should be shipped via UPS, FedEx or parcel post.
Larger quantities may require palletizing for shipment via motor
freight.
Shipments must be prepaid. (Stoneart will not accept C.O.D. shipments)
SHIPPING ADDRESS: 335 North Lampasas Street Bertram, Texas 78605
6. The tile I’m
sending is fragile. How can I avoid damage during shipment?
Careful packaging is essential. As a rule of thumb, plan on having
your package survive a drop from waist level at some point during
transit.
a. Do not over pack the container. Too much weight may rupture the
container.
b. Always put foam or bubble wrap between each tile and then tape
multiple tiles together.
(Do not put loose tiles in the carton. Loose tiles almost always
arrive damaged.)
c. Place the carton containing your tightly wrapped tiles within
a second larger carton firmly padded on all sides with several inches
of foam packing peanuts. Seal all seams with reinforced tape. StoneArt
has successfully shipped fragile materials for many years and will
be pleased to share our experince with you. Should you have questions
with regard to packaging, please call.
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